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※ Download: Apple keyboard recall
Macbook, March 2015 image: Apple PR Apple PR While this move is welcome, in my opinion it has come far too late, and. Note: If your MacBook or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. Updated on May 13: Included information regarding a lawsuit filed against Apple.
The was quietly added to the list due to potential battery issues last month. But I'm odd that way.
Guides - But on Friday, : It is providing repairs to affected customers free-of-charge, and giving refunds to those who had to pay to get their laptops repaired because of the issue. All eyes will be on Apple to remedy the issues.
Apple says that customers can bring an affected MacBook or MacBook Pro into an Apple retail store or to an Apple Authorized Service Provider to receive repairs free of charge, with the type of service to be determined after the keyboard has been examined. Repairs may include the replacement of one or more keys or the entire keyboard. To , customers should find an Apple Authorized Service Provider, make an appointment at an Apple retail store, or mail the device into an Apple Repair Center after contacting Apple support. Apple says that if the affected MacBook or MacBook Pro has damage that impairs service, the issue will need to be repaired first. Repair documents for Apple Authorized Service Providers seen by MacRumors suggest Apple will repair MacBook and MacBook Pro regardless of keyboard damage due to attempted keycap repair by the customer or physical top case damage unrelated to the keyboard. Liquid damage and physical keyboard damage unrelated to a keycap repair will require additional work to be paid for by the customer before a keyboard repair can be initiated. Customers who experienced keyboard problems but were forced to pay out-of-warranty repair fees for their damaged MacBook or MacBook Pro models can contact Apple to inquire about a refund. Apple's decision to offer a repair program follows with the failure rate of the first and second-generation butterfly keyboards in the 2015 and later MacBook models and the 2016 and later MacBook Pro models. Customer complaints have suggested that these models experience issues more often than prior keyboards due to the flatter butterfly keys that adopt dome switches for a more responsive feel. Apple is facing two potential over the defective keyboards in recent MacBook and MacBook Pro models from customers who were forced to pay high prices for out-of-warranty repairs. Thousands of customers also calling on Apple to fix the keyboard issues that are being addressed with the new repair program. Regardless of what the haters will say, this is good customer service. I have a distorted view of good customer service. But I'm odd that way. Apple and their customers would better served if they would be more proactive about fixing these issues before they blow up into these huge news stories and lawsuits. They like to talk about how important their customers are to them, but when looking at situations like this I have my doubts. They'll go out of their way in some situations and completely fall flat on their face in others. They'll design world-class hardware for iOS devices and yet can't even get a keyboard right for the Mac. It's bizarre and shows that their priority is not the Mac—despite what they say! For the MacBook Pro 2017 : 1.
To give you a great browsing experience free of charge, this site uses cookies. Apple and their customers would better served if they would be more proactive about fixing these issues before they blow up into these huge news stories and lawsuits. Yes, I took this machine to a Genius Bar. A petition circulated earlier this yearand it even. All eyes will be on Apple to remedy the issues. The fact that you have a about that is not only perplexing — we never had to use compressed air on past MacBook Pro keyboards — it's a sign of Big Problems in Cupertino. It would be a recall of perhaps unprecedented size, implications, and complexity. Complaints of keyboard failures began to come in shortly after the 2015 MacBook was launched. Three class action lawsuits have also been filed against Apple relating to the keyboard failings. The currently fares a bit better, but a full dataset for that model is unavailable as it has apple keyboard recall been on the market for 11 months. A recall of all MacBook Pros for keyboard replacement would be on a far grander scale. Even if you choose not to have your activity tracked by third parties for advertising services, you will still see non-personalized ads on our site.
